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FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express, Discover, Diners Club, and JCB. We also accept mail in payments in the form of cash, money order, or check. Mail-in payments should be made out to Liquid Fungi LLC and mailed to 3322 Moog Rd, Holiday Florida, 34691.

 

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

What countries do you ship to?

We only ship to United States. Canada, Bahamas, Bermuda, Iceland, Israel, and Norway. We are limited due to strict biosecurity laws regarding the shipment of culture.

Where can I find instructions for your products?

We currently have instructions for the following products:

Will my culture die in transit due to heat/ cold?

When placing an order, you will have the option to include a heat or cold pack for a small cost.  All heat/cold packs are packaged in food grade thermal foil envelopes. Here are parameters for when to purchase one:

  • Cold Pack If the temperature is above 90F
  • Heat Pack if the temperature is below 40F

Refrigerated Thermal Food Packaging

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within 3 to 7 days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. We ship Monday, Wednesday, and Friday. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://liquidfungi.com/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@liquidfungi.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with payment, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@liquidfungi.com, we may be able to cancel your order before it’s processed. If we do not catch it in time, you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

How much is shipping?

Shipping costs depend on the item you’ve ordered, the shipping method selected, and the country where it’s being delivered. If you order more than $100 within the continental US , we provide free standard shipping.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Are there trippy spores available?

We do not sell any species of mushroom spores or culture containing mide altering substances. All mushrooms we sell are for culinary or supplemental purposes.

Returns

Can I return or exchange an item?

Yes. You can return or exchange your item to us within 90 days of receiving it. Begin by contacting us at info@liquidfungi.com. All returns should be shipped to Liquid Fungi - 3322 Moog Rd - Holiday Florida, 34691

How do I return an item?

You can return or exchange your item to us within 90 days of receiving it. Begin by contacting us at info@liquidfungi.com. All returns should be shipped to Liquid Fungi - 3322 Moog Rd - Holiday Florida, 34691

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, email our customer service team at info@liquidfungi.com with the details. We’ll respond within 24 hours. 

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Laboratory Information

Are your products made in a sterile environment?

All our cultures are prepared under strict lab conditions in a sterile environment (under a negative pressure laminar flow hood). We follow well practiced procedures and uphold the highest standards.

 

Are your cultures tested for contamination?

All cultures and spores are tested under microscope on intake and throughout their lifespan. Mother cultures are maintained in petri dishes or slant at 39 degrees F. Mother cultures are rotated out every 3 months for fresh aggressive culture.

How diluted/ far from the petri are your liquid cultures?

All of our samples are G2 

We create each jar of liquid culture directly from a living sample on petri plate. The reason we do this is because it allows us to see visible viability of the biological sample. constant monitoring for any contamination, and thriving fungi being transferred into each jar of nutrient broth. 

 

Fungi Sub-Strain Isolation Petri Dishes

Why do we use scotch tape when we inoculate a substrate bag?

Microfilter tape is not spore proof or autoclavable rendering it unusable for usage during inoculation or processes needing sealing. Always remember to throw away any exposed tape from a tape dispenser before pulling any tape you're going to use.

Why do we roll the grain bags?

We roll them to make sure that there aren’t large air pockets that will dry out the grain and cause the mycelium to grow poorly, or not at all in the air pockets.

Why does it matter that the bag is rolled and taped loosely?

As the mycelium grows it needs space to move between the rye berries and expand, When it is forced against the bag it causes premature metabolites to form and bruising of the mycelium.

What is an isolated sub-strain, and how does that effect things?

Liquid cultures are live mycelium suspended in a nutrient-rich broth. High-quality liquid cultures are prepared from an isolated sub-strain. This is because when multiple individuals (even from the same strain) are present on the same substrate they become competitive. The problem with this is that competing mycelium will not overgrow one another, but rather, marginalize and section itself off. This can give you varying results and effect yield in your flushes later on. If you want consistency, you must isolate a small colony with the traits you desire to prevent competition. Once isolated, a colony can take over an entire substrate unchallenged, and utilize every aspect of it. An isolated sub-strain will give you higher yields and more predictable results. All liquid culture sold at liquidfungi.com come from high-yielding isolated sub-strains, which we ourselves have isolated. Isolation is typically done in a petri dish on agar.

Growing Pains

Can I just inject this in the ground?

It isn't quite that simple. If you're looking to try outdoor "lazy" growing there are other methods. If you put your syringe in the ground and push you're only giving it a chance in that spot. When done properly some people have found the "seeding" method to be successful over time.

 

Can I use the microwave to sterilize?

You very much can use it to pasteurize! This is the least effective way with the most unpredictable results to try to "sterilize." In order to sterilize a substrate, you need temperatures higher than 250°F (121°C) (varies by altitude) for a minimum of 2 hours. Increasing the heat does not increase the temperature of boiling water (212° F) any further. You’ll need to add pressure to raise the temperature to 250°F (121°C) or above to kill off bacteria and fungal spores. Most mushroom growers will need 15 PSI of pressure to increase the temperature of the steam to 250°F (121°C). An autoclave or pressure cooker are commonly used to achieve sterilization.

Can I grow mushrooms on the dead tree in my yard?

Logs should be inoculated within 4 weeks of harvesting. Waiting longer (using a dead tree) your mycelium will have to outcompete the other fungi that have already started colonizing the log. Never cut dead, dying, or diseased trees for mushroom growing. You can't use either pasteurization or sterilization for your substrate. 

What is the general temperature range for mushrooms/ mycelium to live?

40-95 with a lot of variables per different varieties

What happens if the grain gets over cooked?

If grain gets overcooked, it begins to caramelize. This starts to process the sugars and keeps the grain more wet then normal. Leaving less food for the mycelium and no room for it to travel around the grain and colonize.

What do long stems and tiny caps mean?

It’s ALWAYS a problem with fresh air exchange. Start your investigation here.

What if water comes out of the hydro port on my lid?

The lid needs to be rebuilt. There shouldn’t be any water coming out of a liquid lid. We recomend tilting your jars over after inoculation to ensure seal.

What is the difference between liquid culture and spores?

I will start off by saying, other mycologists will be upset at me for explaining it this way. But, this is the easiest way for others to understand. Spores are like seeds and liquid culture is like sprouts/cuttings. Spores are dormant, waiting for the right environment to "wake up". Liquid culture is a living colony of mycelium, which is already hatched, and beyond the spore phase. 

What yield can I expect from a liquid culture syringe or spawn block?

A syringe/culture is a colony that can be expanded nearly indefinitely. Unlike farming, 1 sample does not result in a certain amount of crop. Virgin culture can be spread to new substrate blocks and fruited once incubated. With the proper sterile procedure, you can keep the one sample we send for years just by moving it to a new food source once in a while and not fruiting it.

Misc

Can you see things moving/ living under our microscope?

In order to stain a sample, it kills it. If you simply put it in a water suspension any movement you see could be/ probably is waves from the water.

Do you sell gift cards?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card.

Are your products guaranteed?

Customer service is a priority for us. We hold ourselves and our lab to the highest standards, and as we might not be perfect, we try our best to be humble and kind. We offer a full replacement or refund guarantee on all products we sell. If you have any problem with our products, we will replace them at no cost to you, or we will refund your full purchase price. Our liquid cultures, grain spawn, and plug spawn are guaranteed to have 100% viability and 100% contamination free.